The Cleaning Process

The Rug Cleaning Process

The professional rug wash involves many specialised steps that are not included in wall-to-wall carpet cleaning. We have been developing and improving this procedure over 35 years to achieve the best results possible.

Inspection
Expert and thorough inspection of rugs prior to cleaning which may include consultation with the customer if necessary.
rug being tagged
Dusting
The first step is to remove as much dry soil, dust, hair, house dust mites and other particles as possible using a dusting and beating machine. The rugs may be put through this process more than once if necessary.
rugs in dusting machine
Pre-Treatment
The rug is submerged in water and pre-cleaned using mild, biodegradable detergents and soft brushes. During this process the rug is carefully inspected in order to identify any stains which may require special attention and treatment.
pre-treatment of rug with wet shampoos
Rug Wash
During the third stage of the process the rugs are put through our special high performance rug washing machine which uses water jets to wash the rugs thoroughly and to ensure that no residual detergents remain.
rugs going into flat washing mashine
Centrifuge spin
Once the rug is clean we remove most of the water using a centrifuge machine.
rug being pulled out from centrifuge
Controlled Drying
The finished rugs are hung to dry in our special drying room. This is a temperature and humidity controlled environment which helps return the pile’s springy soft texture and ensures your rug will dry quickly and properly without the risk of mould or mildew.
controll panel for rug drying room
Fringe detailing
The fringes are inspected and treated with specialist materials, or re-cleaned if necessary.
fringe whitening
Inspection and packaging
The rugs are inspected again and packaged for delivery.
rug laid flat
We are extremely consistent and always follow these steps, but every rug requires slightly different treatment and if we are not satisfied with the results we will reprocess them.